A Fractional Risk Management Company
The Operational Snapshot
A confidential, on-site review of your resort’s operations and risk exposure - $3,500
Most claim outcomes are influenced by what happens immediately after an incident - not later. Designed to help your team identify exposure, improve incident handling, and make more informed decisions.
A brief conversation to see if this is the right fit - no obligation.
Who This Is For
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Resorts experiencing increasing insurance pressure
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Resorts that have had claims that didn’t go as expected
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Resorts that want a clearer view of operational risk
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Resorts looking to improve incident documentation and response
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Resorts without dedicated internal risk leadership
What This Actually Helps You Understand
The Snapshot goes beyond general risk.
It shows how operations, incident handling, and documentation directly impact claim outcomes.
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Where operational exposure exists across your resort
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How incidents are currently documented and handled
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What is often missed in investigations
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Where small gaps can lead to larger claims
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Opportunities to improve outcomes before a claim develops
What's Included
01
Pre-Visit Consultation
A conversation to understand your resort, current challenges, and focus areas.
02
On-Site Review
A detailed walkthrough of operations, procedures, staff practices, and guest-facing processes.
03
Risk, Operations & Incident Analysis
Evaluation of exposure, incident handling, and documentation practices.
04
Detailed Report + Executive Summary
Clear findings, prioritized risks, and actionable recommendations.
05
1-Hour Strategy Session
A focused discussion on key findings, quick wins, and next steps.
How This Is Different From Loss Control Visits
Most ski resorts already receive loss control visits through their insurance providers.
These reviews support underwriting — not how incidents are handled or how claims are shaped early.
The Operational Snapshot is different. It is a confidential, independent review focused entirely on helping your team improve - without underwriting implications.
Confidential. Independent. Focused on your resort - not underwriting.
What You Walk Away With
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A clear understanding of your operational risk
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Clear visibility into gaps in incident handling and documentation
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Practical, prioritized recommendations
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Immediate “quick wins” you can act on
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A stronger foundation for managing future incidents and claims
What Happens After the Snaphot
Most resorts begin with a Snapshot to gain clarity - and then decide how to move forward based on their needs and internal resources.
Implement Internally
Use the report and recommendations with your existing team.
Work with WR as Needed
Engage Whitcomb Resolution on an hourly basis for targeted support.
Fractional Risk Management
For resorts that want ongoing support, WR can serve as a fractional risk manager - working alongside your team to help implement improvements, strengthen processes, and support incident handling over time.
Many resorts choose to continue working with WR after the Snapshot to maintain momentum and strengthen internal capabilities.
Additional Support Available
For resorts looking to go further, additional support is available to strengthen internal capabilities and team readiness.
Incident Investigation Training
Training for your team on how to properly document and respond to incidents — ensuring critical information is captured from the start.
Mock Incident Investigations
Scenario-based training that simulates real incidents, helping your team practice response, documentation, and decision-making in a controlled environment.
Common Questions
Is this the same as a loss control visit? No - this is an independent, confidential review focused on helping your team improve operations and reduce exposure.
Will this impact our insurance? No - findings are not shared with insurers and are designed solely to support your internal decision-making.
How long does the Snapshot take? Typically one full-day on-site visit, followed by a report and a 1-hour strategy session.
What happens after the Snapshot? You can implement internally or continue working with WR based on your needs.
Why wouldn’t we just rely on our insurance company? Insurance providers play an important role in supporting resorts through underwriting and claims. The Operational Snapshot is designed to complement that support by focusing on how incidents are handled day-to-day therefore helping your team strengthen processes before a claim ever develops.